Collections Policy
The Haven Mental Health Counseling PLLC strives to assist its patients in meeting their financial obligation prior to enlisting the assistance of a collection agency. Below is The Haven Mental Health Counseling PLLC’s policy and procedures for patient billing and collection, including describing the relationship that exists with external collection agencies as well as the collection agencies roles and responsibilities in upholding their service agreements.
Terms. The terms “You” and “Your” refer to the patient and/or person responsible for paying for the patient’s health care services.
Insurance. We do not take insurance, so if you have a health insurance plan that you would like to cover your services, we are happy to provide you with a Superbill. Please just ask your clinician. You will be responsible to submit documentation to your insurance company for reimbursement. We cannot guarantee that your insurance will cover services you receive.
Referrals. If your insurance plan requires a referral for you to receive our health care services, you must get the required referral before you are seen at our facility. Failure to get a required referral could reduce your insurance benefit or leave you responsible for the total charges.
Co-Payments, Deductibles, and Other Amounts Not Covered by Insurance. You are responsible for all payments. Since we do not take insurance, you will be required to pay for the entire cost of the service.
Statements and Payment Terms. We send billing statements to the patient or responsible person monthly following the initial correspondence we receive from your insurance company. After your insurance company has paid or identified its portion of the bill, the remaining balance is your responsibility and should be paid within thirty-days (30) of the statement date. If you are unable to pay the amount due by the due date, please contact our business office to set up an acceptable payment plan.
Billing Error Review. If you believe that your bill is not accurate, that a third party should pay the bill, or if you have other concerns about your bill, please contact our business office to discuss the matter. If you notify us of a billing error, or we otherwise determine that there is a billing error, we will review the bill and correct any billing errors found. While the review is being conducted, we will not bill you for the health treatment or services that are the subject of the review for potential billing errors. We may resume billing you for the health treatment and services that were reviewed for potential billing errors only after (a) the review is complete, (b) any billing errors are corrected, and (c) a notice of completed review (as detailed below) is transmitted to you. If, after completing the review and correcting any billing errors, we determine you overpaid us under the bill, we will refund the amount overpaid under the bill within 30 days after completing the review.
Required Error Review Notices. Within 30 days of our determining or receiving notice that your bill may contain one or more billing errors, we will notify you (1) of the potential billing error; (2) that we will review the bill and correct any billing errors found; and (3) that while the review is being conducted, we will not bill you for any health treatment or service subject to review for potential billing errors. Within 30 days after we complete this review, we will (1) notify you that the review is complete, (2) explain in detail (a) how any identified billing errors were corrected, or (b) if applicable, why we did not modify the bill as requested, and (3) include applicable coding guidelines, references to health records, and other relevant information.
Medical Debt Owed and Collection. We will send you statements identifying your remaining balance from time to time. If you are having difficulty paying your balance, we encourage you to contact our business office about your account. Our business office staff will help you with questions and concerns, and work with you on a payment plan and other reasonable options to help you pay your balance.
Referral to a Collection Agency or Law Firm. Collection agencies may be enlisted only after all reasonable collection and payment options have been exhausted by The Haven Mental Health Counseling PLLC. We may use a collection agency or law firm in certain cases where the terms of a payment arrangement or terms of our billing and collection policy have not been met.
If you have not paid the balance due within 120 days of the applicable statement date and have not made acceptable payment arrangements with our business office, or have not complied with agreed upon payment arrangements, we may refer your account to a collection agency or law firm. Your medical debt will not be reported by us to a consumer reporting agency or credit bureau.Ending Collection Activities. We review accounts periodically to confirm the status of any debts, and to identify uncollectible and satisfied debts. We will end collection activities once a debt is identified as satisfied or uncollectable, in accordance with our arrangement with the applicable collection agency or law firm. Our business office staff will provide updates regarding the status of your account upon your request.
Outstanding Debt. The Haven Mental Health Counseling PLLC will not deny medically necessary health treatment or services to patients or members of patient’s family or household because of current or previous outstanding medical debt owed by patient or any member of patient’s family or household to The Haven Mental Health Counseling PLLC, regardless of whether the health treatment or service may be available from another health care provider.
As a condition of providing medically necessary health treatment or services when you or any member of your family or household has current or previous outstanding medical debt to us, we may require you to enroll in a payment plan for the outstanding medical debt owed to us.
The payment plan will take into account any information disclosed by you to us regarding your ability to pay.
If you are unable to make all or part of the agreed-upon installment payments under an agreed-upon payment plan, you must communicate your situation to us and you must make payment in an amount that you can afford.
The Haven Mental Health Counseling PLLC reserves the right to seek other legal remedies due to failure to pay in any event, whether with or without a payment plan, and including, but not limited to terminating services.Legal Requirements. When collecting medical debt, we will comply with all applicable requirements of law (which may include the Minnesota Debt Fairness Act, the federal Fair Debt Collection Practices Act, HIPAA, and Minnesota state privacy laws).
If you have any questions about this policy or our billing and collection process, please contact our office at (320) 228-4007 or hannah@thehavenmentalhealthcounseling.com